Moving, adding, deleting, changing phones Administering voice terminals and adjuncts – Paging Group, Intercom groups, Stations, IP phones, Route Patterns and ARS. Interpreting system forms including : Call Center BCMS Basic forms and Reports,Ĭoverage Paths, Coverage Groups, Abbreviated Dial, Pick-up groups, Hunt Groups, This course will also prepare students to take the Avaya Certified Expert exam.Īdministration Course Objectives: (Days 1-2) Also multiple phones will be covered as well as practical day-to-day administration and maintenance. Administration exercises are done using AVAYA Site Administration (ASA) and System Manager (ASM) software. This extensive course will also give students the skills and the knowledge needed to administer voice terminals and system features on AVAYA Communications Manager basic and advanced systems covering S8800 S8700 S8500 S8300. This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionality of their communication system. This course provides training on how to perform basic administration functions using Avaya Communication Managerand explain the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.
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